"Promantra is the right place for gaining complete knowledge of Long Term Care Services compared to any other BPO. It also provides excellent work culture and good values to its employees which helps a lot a good and enriched career."
A.S.Srinivas: Team Leader, LTC BPO
Care
We believe that employees are our biggest assets. We provide for the welfare of our employees and their dependents through a comprehensive benefits program. We constantly evaluate our employee policies keeping pace with the changing needs of our employees, to provide the best possible work environment.
Some of the benefits include:
- Accident Insurance
- Medical Insurance
- Educational Assistance
- Night Shift Allowance
- Rewards and Recognition
We follow a two-way effective employee communications programs supported from the top. We ensure clear feedback from the employees. Also, the employees are clearly made to understand the company’s direction and goals, what is expected from them in their jobs, and the current condition of the business regardless of economic climate.
It is a known fact that the employee who performs best is the one who is motivated. Through recognition, training and rewards, we define the environment our employees need, to empower them to work at their best.
Training and Development
As in the case of every successful enterprise, Training is a crucial business driver at Promantra. Constant learning and development is the key to harnessing the potential of every employee and we have a dedicated resource of intellectual capital to make this happen.
Training at Promantra can be classified into 4 groups
- Process specific training pertaining to our Medical Transcription unit and the Long term care domain
- Communication training covering aspects of usage of the English language on both written and the spoken form
- Leadership training programs and workshops on team work and personality development
- Certification programs on industry standards pertaining to process improvements and information security
Process Training
Employee care starts from day one and it holds more value to us by the way we facilitate a structured learning environment.
- Every new hire is subject to domain specific training by experienced personnel who are subject matter experts
- Depending on the type of process, training schedules are drawn which encompass classroom sessions, lab exercises and assessments
- Usage of internally developed training manuals and Computer Based training tools are used to sharpen the saw on a regular basis
- Regular feedback is given to the trainees to sensitize them with the learning curve
- A well defined On-the-job-training (OJT) model is defined and practiced to ensure that every new learner is hand-held into live operations with ease
Communication training
Regular interaction with internal and external customers is a mandatory element in getting work done within specified time limits. In order to fine tune the same, every employee is groomed on the essential aspects of the English language. This not only helps them at work but also adds a feather in their cap by helping in projecting themselves as world class professionals
- An internally developed 40 hour communication training module is a must attend for every employee
- Special coaching sessions by industry experts are also part of this initiative to add that extra edge to our Medical transcription domain
Leadership training
Promantra harbors a healthy workforce which is one of mutual understanding, trust and camaraderie. In order to maintain this state, we consider it important for the supervisory and management staff to be exposed to the intricacies of managing people. This initiative is driven by taking the help of the best players in the market currently who come and share their knowledge on elements of leadership, employee motivation and team building.
Certifications
Keeping in mind the business requirements and also to adhere to standard industry norms a group of trained and qualified personnel regularly train and certify people internally. In this way employees also get the chance to venture into elements of process improvements (Six Sigma/ISO 9000/ISO 27001) and information security.
- Every quarter, nominated members from each team are given an Advanced Green Belt training
- Similarly Internal Auditor workshops are conducted regularly to drive awareness on maintaining process integrity and standard business practices
- Participants who qualify assessments conducted during such workshops are further encouraged to take up special assignments to fine tune working methodologies and also to shoulder the ground work required to effectively address surveillance audits
- Also Read: HR Policies
- Rewards and Recognition
- Growth
Rewards and Recognition
Here, one finds challenging opportunities in an environment that rewards and recognizes exceptional performance.
Monthly Cash Awards:
- Extra Miler
- Behind the Scenes
- Customer Delight
- My Idea / Concept
Quarterly Cash Awards:
- Support Personnel of the Quarter
- Manager of the Quarter
We also have various certificate awards to recognize the employee contributions.
- Also Read: HR Policies
- Training and Development
- Growth
Career & Succession Planning:
We recognize valuable contributors and generously reward them. Along with our speedy growth we’d like those responsible for the growth to grow at a speedy rate as well. Here there is always a lot of emphasis on rolling out Internal Job Posting to fill in vacancies. This results in highly motivated employees, as growth is the best ever motivational tool for any human. Growth is indeed the only evidence of survival.
