Quality

Business Framework, Quality and Certifications

We have developed an Integrated Management System designed to meet all requirements of ISO 9001:2008 and ISO 27001:2005. We have adopted elements of other recognized standards like COPC and CMMI while building our Integrated Management System.

Promantra's Integrated Management System

Highlights of Our Business Framework

Performance Management of all business processes

Typical measures involved in most of our delivery processes are:

• Customer Satisfaction & Dissatisfaction
• Accuracy (Critical, Major and Minor Errors)
• Turnaround Times & Backlog / Aging
• Billed vs. Collected Amounts
• Efficiency (Cost & Processing Time per unit)

Dedicated Quality Teams

Our service delivery quality control process involves identifying and monitoring key process parameters of all client processes.

Audits are conducted prior to service delivery where required. Detected defects are studied and rectified. Where applicable, contingent on process stability and capability, Root cause analyses / studies are carried out. Appropriate corrective and/or preventive actions are taken.

Process Dashboards (Web-based MIS)

All process performance measures are captured in process dashboards available to our clients that help summarize the stability and capability of the process at any given point in time.

Historical information for any given time period pertaining to the health of our processes is also made available to our clients.

Application of Statistics

• Statistical Process Control (SPC) to assess stability & Process Capability
• Six Sigma (6) for process improvements
• Business Forecasting to facilitate the operations planning process

Information Security & Business Continuity Management (BCM)

• Asset Management
• Risk assessment
• Risk Evaluation & Management

Inputs to our BCM come from the above mentioned processes.

Continuous Internal Assessments & periodic Business Reviews

An established internal assessment framework to ensure

• Compliance with all requirements of ISO 9001:2008 and ISO 27001:2005
• All Service Delivery Processes are meeting / exceeding Client Requirements
• Identified opportunities for improvement (incl. Vulnerabilities) are closed

Continuous Action Learning & Research

• Process specific Training
• Workshops on International Quality Standards for all critical roles in core & support processes
• Workshops on Six Sigma for all critical roles in core & support processes

Certifications & Recognition

• ISO 9001:2008
• ISO 27001:2005- Information Security

We are an ISO 27001:2005 certified company and are recognized as an Information Security Organization from April 2005.

Information Security Management in Promantra has been designed to manage sensitive information. We have defined and implemented policies and procedures that protect our business assets (anything of value to our organization, clients and other stakeholders). We ensure that our security solutions support robust, secure network infrastructures to protect our business assets for effective and efficient service delivery as well as business continuity.

Compliance to ISO 27001:2005 enables compliance with important elements in parallel industry standards such as those required under HIPAA.